Quick answers to our most-asked questions!
What time is check-in?
Check-in is between 2pm – 6pm. Where possible, please let us know your ETA in advance, so we can make sure everything is ready for your arrival. Please contact us to enquire about early/late arrivals.
What time is check-out?
Check-out is between 8am – 12pm. Please contact us to enquire about early/late departures. Where possible, we are happy to temporarily store any luggage to be collected later in the day. Please ask!
Do you have parking?
Yes! We offer free, secure off-road parking for one vehicle. Upon arrival, we’ll provide you with a fob for the electric gate, so you’ll be able to come and go as you please, without having to ask us.
Is the pool open year-round?
The private pool at Casa Sol y Luna is open all year for your enjoyment. Pool hours are between 9am and 11pm daily. You’re welcome to bring your own pool toys, including inflatables, goggles, and games.
Do you allow pets?
Sorry, we cannot accommodate pets at Casa Sol y Luna. While we adore animals, it simply wouldn’t be fair on our two cats, Jessie & Dylan, who need a safe environment where they can feel at home.
Do you live on the property?
We live full time in the main house, so we’re here if you need us. However, Casa Sol Y Luna is a self-contained property with private entrance, so you don’t need to worry about bumping into us!
Is there a fridge?
Yes, your well-equipped private kitchenette contains a good-sized refrigerator, along with other appliances including a washing machine, toaster, microwave, drip coffee maker, and hot plate.
Is there a hairdryer?
Yes. Your en-suite bathroom is equipped with practically everything you’ll need during your trip. This includes a WC, walk-in rainforest shower, basin, hairdryer, towels, and a selection of toiletries.
Are kids welcome?
Of course! Casa Sol y Luna is ideal for families, with 1 x double and 1 x ¾ bed, and a travel cot which can be set up. There’s Netflix on the TV, and a range of games and activities in the chest of drawers!
Where’s the nearest place to buy food/drink?
Our nearest supermarket is a Coviran, a 3-minute drive, or 20-minute walk away. There’s also a Lidl, a 10-minute drive away. For beer and wine, you’re welcome to try out our poolside honesty bar.
Is there WiFi?
Yes, we offer free WiFi throughout Casa Sol y Luna for our guests. Guest access information can be found in the welcome book in your bedroom, but please let us know if you have any problems.